CRDF Labs support

Reach the right team, faster.

General support is available for accounts, partnerships and API questions. Security reviews, malicious URL reports and private CTI requests use dedicated operational workflows.

Contact support Search the FAQ
Route your request

Choose the dedicated workflow first

Dedicated forms collect the right evidence and place your request in the correct queue.

False positiveRequest a classification review. Submit malicious URLsReport actionable indicators. Private CTI accessStart onboarding or NDA review. General supportAccounts, API, billing or partnerships.

Important: requests covered by a dedicated workflow may not be processed through general support.

Before writing

Quick answers to common questions

The complete knowledge base contains 46 published answers.

How do I request a false-positive review? Who can request Private CTI access, and what are the main steps? What does a CLEAN result mean, and why can it change? How do I obtain and protect an API key?
Browse and search all FAQ answers
General inquiries

Contact inquiry form

Use this form for requests that do not belong to a dedicated security workflow. Response timing depends on the nature and complexity of the inquiry.

Automatic routingYour subject and message help identify a more suitable workflow.
Sensitive materialUse CRDF public PGP keys for encrypted communications.
Reply channelResponses are sent to the email address provided below.

False positives, malicious URL submissions and private access requests must use their dedicated forms.

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A precise subject helps us route your inquiry.
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Do not include passwords, API secrets or other authentication material.
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