Feedback

Responds quickly and processes requests promptly. Thank you very much!

Fast service !
Thank you !

Fast answer for false positive resolution ! Good job.

Great answer and fast.

Great service and simple process.

Nice process, without any issue. thanks for the prompt response and please have a nice day.

Intransparent decisions and reluctancy to share relevant information to trace back the root issue of blacklisting. Yet your blacklist harms the business of those on your blacklist. It should be your default to share the root cause why someone ends up on your list if a proper and legit prompt is made.
If it is not your goal to enable people to fix infections then it feels like you are not better then any ransomware which also just do harm a business. In general: Removed infections help your clients as well as the rest of the internet.

Fast response that cleared the domain. Thank you.

Great service and fast!

Very nice, helpful and most important, FAST!

Very fast response to our request

Perfect service!

We would like to express our sincere gratitude to the CRDF Labs team for their prompt review of our request and the subsequent unblocking of our website.

We are highly impressed with your professionalism and responsiveness. Your company has demonstrated an understanding of our concerns and was willing to accommodate our needs. The communication throughout the process was clear and efficient, which helped us address the issue promptly.

We appreciate the thorough analysis conducted by CRDF Labs, which ultimately led to the resolution of the situation. Their expertise and dedication to ensuring a safe online environment are commendable.

We would like to extend our gratitude to the entire CRDF Labs team for their efforts in resolving this matter. Your swift action has not only restored our website's reputation but also reinforced our confidence in your services.

Thank you once again for your exceptional support and for being a reliable partner in maintaining online security.

It was a timely and diligent response on your part, we will be attentive to the response of the report.

Thanks a lot :)) express!

I would thank you to CRDF for everything you doing.
They always respond to my report very quickly and add malicious domains precisely. I think CRDF is the best intelligence provider against today's web threats.

Very quick action, good feedback via ticket system. Thank you very much!

Hi, it seems absurd to me that you would analyse the website, respond to me to tell me the website is malicious but not tell me what criteria was used to make this decision. There are dozens of criteria. Can you please give me some more information about what is wrong with the website so that I can fix it. Thanks.

Experience is great! You are working so fast that this is hard to believe ;)

Perfect service and fast. Thank you !

"Domain name is whitelisted" should not block me from submitting an Issue with my response.

In this case we have a malicious page hosted on an otherwise non-malicious domain...

Thank you kindly in return for the quick turnaround time on this request ... it is both appreciated and reassuring to have that confirmation from your end.

Take care,
Chris
Guysborough Journal

Although there is enough which has been done to meet the security requirement CRDF is not willing to accept false positive and change the status.

Thank you very much for your very swift (within 6 minutes!) re-evaluation of ****.ch.

A few weeks ago I made a similar request and you told me that it was a false positive and I was removed from the blacklist (like you did now), but it was back again, but I still don't know what is causing this.

Thank you so much.

So why did you first think it was right, then wrong, and now right? It is to fully understand and that it does not happen to us again, because it is putting us in serious trouble with our clients.

For example with https://delcolaw.com/ it is also happening to us. Do I generate a new ticket for that other website?

We will be very grateful for any recommendation or advice you can give us to increase our security and avoid positive phases.

Thank you so much

Very quick response and transparent. Thanks!

It's been 17 hours since CRDF removed from your database my domain named "***", and it still hasn't been spread to the extent that for my antivirus is blacklisted at this moment.

Please let me know to my email *** if there is anything I can do to speed up the process.

Just to say thanks for your responsiveness and agility. Kudos all around!

Thank you for the prompt turnaround.

Merci pour votre efficacité !

Fast and effective response

Thank you team

Thank you for quick answer.

Would be great to know the reason/s an URL is marked as insecure.

This would be helpfull for:
1. fix security problems in case of this
2. just request a false positive if your algorith fails (systems can fail)
3. or take legal actions against a third-party.

Fast answer and perfect experience to removed my false positive.

Great service. CRDF treats my false positive quickly.

I have tried 3 times to report a website, and they won't take my word for it.

CRDF is the only one to add my malicious URLs. Thanks a lot!

Perfect service, perfect procedure and good things.

Thank you CRDF Labs for your intervention :).

I would love to really learn the reason for the false positive - what caused the adding of our site? Any of the software available for installation?

Thanks for so fast answer. It was take only 20 min! Thanks so much!

very good support and fast

hello sir problem not solved its still showing CRDF from files

Amazingly fast response. Very professional on removing a false positive.

Quick and efficient response.

Thanks very much for the swift response!

We'll let you know if anything else.

Best,
Antony

Excellent response time. Taken action immediately.

a fast response and procedure for removing a false positive domain

Fast and clear answer!

Hi this is my feedback

Lack of Explanation:
The primary concern is the absence of a clear and detailed explanation accompanying the diagnosis. Without such an explanation, we are left in the dark about the specific issues that led to this designation. Providing a description of the detected threats or behaviors would greatly assist in understanding the problem.

Evidence of Non-Compliance:
I understand that CRDF Labs may not be obligated to provide evidence of non-compliance with your detection criteria. However, a certain level of transparency is crucial to building trust. Even if full evidence cannot be disclosed, some form of summary or indication of the type of virus or threat detected would be immensely valuable for website owners to understand the nature of the problem.

Exceptional service. CTI is unique and enables us to protect our institution against advanced cyber-crimes and threats. I would recommend CRDF Labs products to any institution wishing to protect itself. CRDF Labs' commercial proposition is unique and competitive compared to other companies in the CTI sector. The customer service team responds to our requests within hours, and can be counted on if anything goes wrong.

Thanks for the quick and positive review, virustotal still shows it as flagged by you, but that should be on their end.

Very easy to create the request and it was whitelisted extremely quickly.

Thank you

Perfect and fast service.
Wonderful!

Thanks for all your support really appriciated for your quick resopnse

Thanks you for your help !

Great service and fast.
Thank You.

Response was fast, and prompt.

Thank you.

Response to my request was super fast. I was positively surprised.

Fast and efficient! Thank you!

muy rapido, aun no salio de la lista negra pero voy a esperar las 4 horas
saludos

Thank you for your quick action, if you can provide de reason for why the url https://fabrique-attentions.fr/ was detected as malicious that would be great, thanking you in advance.

incredibly quick response time (7 minutes)

hey, im really satisfied but i need an explanation on how not to get flagged again... we want to fix our stuff, not send false-positives every day

Very fast, thank you for swift removal.

Very quick response from the team for removing false positive for our domain.

Thanks CRDF support team.

While the initial false positive report was not accepted, this was quickly taken care when we provided additional information. I would like to mention that I truly appreciate the fast response on CRDF's side. Thank you so much!

Thank you for responding so quickly and solving my problem.

CDRF Labs Team is great. They resolved our request very fast.
We appreciate their commitment, help, and professionalism in doing their job.

Many thanks for considering our request.
All commendations from the Transync team.

Fast reponse for false positive!

Hello

I really appreciated the professionalism of your team. The team is very attentive and the reaction is excellent and very speed

Thanks a lot
Have a good day
Benoit

Really fast response! Thanks :)

Fast response however quite incompetent. I received a rejection to a false positive, stating the IP in question is still tied to some malicious host when the IP in question does not have an active BGP session - not routed to any server, not announced, unpingable, completely unreachable yet somehow found to still be "hosting malicious content".

Perfect and fast service.

Rapid response time, reasonable resolution.

Very quick attention to my request

Thank you for promply answering users needs!

Thanks for your prompt response in resolving our request.

Really fast response

Quickly and efficiently

Speedy! Quick response and the answer I was looking for

Very fast reply, detailed explanation

Thank you for the fast turnaround on processing the false positive.
It's still not clear to us why the domain was flagged in the first place, so we can monitor for it on our end.
This is the second domain we reported as false positive and we still have no clue what got them flagged.

Amazing, answered me very fast and effectively

Very quick response.

Super quick responce, it's superb !! Thanks milion.
Best Regards,
KatsSATO from Japan

The answer was very quick and efficient. Thank you very much