Feedback

This web page shows the opinions left by our users on our various procedures. All reviews are unmodified and authentic.

Average score : (4.51/5)

/ False Positive request / about 11 months ago
Responds quickly and processes requests promptly. Thank you very much!
/ Submit Malicious URLs / about 10 months ago
Fast service !
Thank you !
/ False Positive request / about 10 months ago
Fast answer for false positive resolution ! Good job.
/ False Positive request / about 11 months ago
Great answer and fast.
/ Submit Malicious URLs / about 1 year ago
Great service and simple process.
/ False Positive request / about 1 year ago
Nice process, without any issue. thanks for the prompt response and please have a nice day.
/ False Positive request / about 1 year ago
Intransparent decisions and reluctancy to share relevant information to trace back the root issue of blacklisting. Yet your blacklist harms the business of those on your blacklist. It should be your default to share the root cause why someone ends up on your list if a proper and legit prompt is made.
If it is not your goal to enable people to fix infections then it feels like you are not better then any ransomware which also just do harm a business. In general: Removed infections help your clients as well as the rest of the internet.
/ False Positive request / about 1 year ago
Fast response that cleared the domain. Thank you.
/ Submit Malicious URLs / about 9 months ago
Great service and fast!
/ False Positive request / about 12 months ago
Very nice, helpful and most important, FAST!
/ False Positive request / about 12 months ago
Very fast response to our request
/ Submit Malicious URLs / about 11 months ago
Perfect service!
/ False Positive request / about 11 months ago
We would like to express our sincere gratitude to the CRDF Labs team for their prompt review of our request and the subsequent unblocking of our website.

We are highly impressed with your professionalism and responsiveness. Your company has demonstrated an understanding of our concerns and was willing to accommodate our needs. The communication throughout the process was clear and efficient, which helped us address the issue promptly.

We appreciate the thorough analysis conducted by CRDF Labs, which ultimately led to the resolution of the situation. Their expertise and dedication to ensuring a safe online environment are commendable.

We would like to extend our gratitude to the entire CRDF Labs team for their efforts in resolving this matter. Your swift action has not only restored our website's reputation but also reinforced our confidence in your services.

Thank you once again for your exceptional support and for being a reliable partner in maintaining online security.
/ False Positive request / about 11 months ago
It was a timely and diligent response on your part, we will be attentive to the response of the report.
/ False Positive request / about 11 months ago
Thanks a lot :)) express!
/ Submit Malicious URLs / about 11 months ago
I would thank you to CRDF for everything you doing.
They always respond to my report very quickly and add malicious domains precisely. I think CRDF is the best intelligence provider against today's web threats.
/ False Positive request / about 11 months ago
Very quick action, good feedback via ticket system. Thank you very much!
/ False Positive request / about 11 months ago
Hi, it seems absurd to me that you would analyse the website, respond to me to tell me the website is malicious but not tell me what criteria was used to make this decision. There are dozens of criteria. Can you please give me some more information about what is wrong with the website so that I can fix it. Thanks.
/ False Positive request / about 10 months ago
Experience is great! You are working so fast that this is hard to believe ;)
/ False Positive request / about 10 months ago
Perfect service and fast. Thank you !
/ Submit Malicious URLs / about 10 months ago
"Domain name is whitelisted" should not block me from submitting an Issue with my response.

In this case we have a malicious page hosted on an otherwise non-malicious domain...
/ False Positive request / about 10 months ago
Thank you kindly in return for the quick turnaround time on this request ... it is both appreciated and reassuring to have that confirmation from your end.

Take care,
Chris
Guysborough Journal
/ False Positive request / about 10 months ago
Although there is enough which has been done to meet the security requirement CRDF is not willing to accept false positive and change the status.
/ False Positive request / about 10 months ago
Thank you very much for your very swift (within 6 minutes!) re-evaluation of ****.ch.
/ False Positive request / about 10 months ago
A few weeks ago I made a similar request and you told me that it was a false positive and I was removed from the blacklist (like you did now), but it was back again, but I still don't know what is causing this.
/ False Positive request / about 10 months ago
Thank you so much.

So why did you first think it was right, then wrong, and now right? It is to fully understand and that it does not happen to us again, because it is putting us in serious trouble with our clients.

For example with https://delcolaw.com/ it is also happening to us. Do I generate a new ticket for that other website?

We will be very grateful for any recommendation or advice you can give us to increase our security and avoid positive phases.

Thank you so much
/ False Positive request / about 10 months ago
Very quick response and transparent. Thanks!
/ False Positive request / about 10 months ago
It's been 17 hours since CRDF removed from your database my domain named "***", and it still hasn't been spread to the extent that for my antivirus is blacklisted at this moment.

Please let me know to my email *** if there is anything I can do to speed up the process.
/ False Positive request / about 10 months ago
Just to say thanks for your responsiveness and agility. Kudos all around!
/ False Positive request / about 10 months ago
Thank you for the prompt turnaround.
/ Submit Malicious URLs / about 9 months ago
Merci pour votre efficacité !
/ False Positive request / about 9 months ago
Fast and effective response

Thank you team
/ False Positive request / about 9 months ago
Thank you for quick answer.
/ False Positive request / about 9 months ago
Would be great to know the reason/s an URL is marked as insecure.

This would be helpfull for:
1. fix security problems in case of this
2. just request a false positive if your algorith fails (systems can fail)
3. or take legal actions against a third-party.
/ False Positive request / about 9 months ago
Fast answer and perfect experience to removed my false positive.
/ False Positive request / about 9 months ago
Great service. CRDF treats my false positive quickly.
/ Submit Malicious URLs / about 9 months ago
I have tried 3 times to report a website, and they won't take my word for it.
/ Submit Malicious URLs / about 9 months ago
CRDF is the only one to add my malicious URLs. Thanks a lot!
/ Submit Malicious URLs / about 9 months ago
Perfect service, perfect procedure and good things.
/ False Positive request / about 9 months ago
Thank you CRDF Labs for your intervention :).
/ False Positive request / about 9 months ago
I would love to really learn the reason for the false positive - what caused the adding of our site? Any of the software available for installation?
/ False Positive request / about 9 months ago
Thanks for so fast answer. It was take only 20 min! Thanks so much!
/ False Positive request / about 9 months ago
very good support and fast
/ False Positive request / about 8 months ago
hello sir problem not solved its still showing CRDF from files
/ False Positive request / about 8 months ago
Amazingly fast response. Very professional on removing a false positive.
/ False Positive request / about 8 months ago
Quick and efficient response.
/ False Positive request / about 8 months ago
Thanks very much for the swift response!

We'll let you know if anything else.

Best,
Antony
/ False Positive request / about 8 months ago
Excellent response time. Taken action immediately.
/ False Positive request / about 8 months ago
a fast response and procedure for removing a false positive domain
/ False Positive request / about 8 months ago
Fast and clear answer!
/ False Positive request / about 7 months ago
Hi this is my feedback

Lack of Explanation:
The primary concern is the absence of a clear and detailed explanation accompanying the diagnosis. Without such an explanation, we are left in the dark about the specific issues that led to this designation. Providing a description of the detected threats or behaviors would greatly assist in understanding the problem.

Evidence of Non-Compliance:
I understand that CRDF Labs may not be obligated to provide evidence of non-compliance with your detection criteria. However, a certain level of transparency is crucial to building trust. Even if full evidence cannot be disclosed, some form of summary or indication of the type of virus or threat detected would be immensely valuable for website owners to understand the nature of the problem.
/ Private CTI Customer / about 4 months ago
Exceptional service. CTI is unique and enables us to protect our institution against advanced cyber-crimes and threats. I would recommend CRDF Labs products to any institution wishing to protect itself. CRDF Labs' commercial proposition is unique and competitive compared to other companies in the CTI sector. The customer service team responds to our requests within hours, and can be counted on if anything goes wrong.
/ False Positive request / about 7 months ago
Thanks for the quick and positive review, virustotal still shows it as flagged by you, but that should be on their end.
/ False Positive request / about 7 months ago
Very easy to create the request and it was whitelisted extremely quickly.

Thank you
/ False Positive request / about 6 months ago
Perfect and fast service.
Wonderful!
/ False Positive request / about 6 months ago
Thanks for all your support really appriciated for your quick resopnse
/ False Positive request / about 5 months ago
Thanks you for your help !
/ False Positive request / about 5 months ago
Great service and fast.
Thank You.
/ False Positive request / about 5 months ago
Response was fast, and prompt.

Thank you.
/ False Positive request / about 6 months ago
Response to my request was super fast. I was positively surprised.
/ False Positive request / about 5 months ago
Fast and efficient! Thank you!
/ False Positive request / about 5 months ago
muy rapido, aun no salio de la lista negra pero voy a esperar las 4 horas
saludos
/ False Positive request / about 5 months ago
Thank you for your quick action, if you can provide de reason for why the url https://fabrique-attentions.fr/ was detected as malicious that would be great, thanking you in advance.
/ False Positive request / about 5 months ago
incredibly quick response time (7 minutes)
/ False Positive request / about 5 months ago
hey, im really satisfied but i need an explanation on how not to get flagged again... we want to fix our stuff, not send false-positives every day
/ False Positive request / about 4 months ago
Very fast, thank you for swift removal.
/ False Positive request / about 5 months ago
Very quick response from the team for removing false positive for our domain.

Thanks CRDF support team.
/ False Positive request / about 5 months ago
While the initial false positive report was not accepted, this was quickly taken care when we provided additional information. I would like to mention that I truly appreciate the fast response on CRDF's side. Thank you so much!
/ False Positive request / about 6 months ago
Thank you for responding so quickly and solving my problem.
/ False Positive request / about 6 months ago
CDRF Labs Team is great. They resolved our request very fast.
We appreciate their commitment, help, and professionalism in doing their job.

Many thanks for considering our request.
All commendations from the Transync team.
/ False Positive request / about 7 months ago
Fast reponse for false positive!
/ False Positive request / about 3 months ago
Hello

I really appreciated the professionalism of your team. The team is very attentive and the reaction is excellent and very speed

Thanks a lot
Have a good day
Benoit
/ False Positive request / about 4 months ago
Really fast response! Thanks :)
/ False Positive request / about 3 months ago
Fast response however quite incompetent. I received a rejection to a false positive, stating the IP in question is still tied to some malicious host when the IP in question does not have an active BGP session - not routed to any server, not announced, unpingable, completely unreachable yet somehow found to still be "hosting malicious content".
/ False Positive request / about 3 months ago
Perfect and fast service.
/ False Positive request / about 3 months ago
Rapid response time, reasonable resolution.
/ False Positive request / about 3 months ago
Very quick attention to my request
/ False Positive request / about 2 months ago
Thank you for promply answering users needs!
/ False Positive request / about 1 month ago
Thanks for your prompt response in resolving our request.
/ False Positive request / about 3 months ago
Really fast response
/ False Positive request / about 2 months ago
Quickly and efficiently
/ False Positive request / about 2 months ago
Speedy! Quick response and the answer I was looking for
/ False Positive request / about 2 months ago
Very fast reply, detailed explanation
/ False Positive request / about 2 months ago
Thank you for the fast turnaround on processing the false positive.
It's still not clear to us why the domain was flagged in the first place, so we can monitor for it on our end.
This is the second domain we reported as false positive and we still have no clue what got them flagged.
/ False Positive request / about 1 month ago
Amazing, answered me very fast and effectively
/ False Positive request / about 28 days ago
Very quick response.
/ False Positive request / about 23 days ago
Super quick responce, it's superb !! Thanks milion.
Best Regards,
KatsSATO from Japan
/ False Positive request / about 30 days ago
The answer was very quick and efficient. Thank you very much